Senior Operations Manager - Supply Chain - Elizabethtown, PA
Elizabethtown, PA 17022, United States of America
We are seeking a Senior Operations Manager with strong warehouse leadership and distribution center operations experience to support our fast‑paced, high‑volume environment. In this role, you will develop leaders, drive operational efficiency, oversee KPI performance, and execute warehouse strategies that support safety, quality, and productivity.
The Senior Operations Manager is an experienced, strategic people leader with 5–7 years of experience leading managers and driving fulfillment center, logistics operations, or warehouse operations management. You will guide the development of leaders, influence engagement, support succession planning, and manage key programs, processes, and performance metrics across the operation.
Shift Information
This role is on our D Shift (Night Shift / Weekend Shift):
Saturday, Sunday, Monday: 6:00 pm – 6:00 am
Tuesday: 1:00 pm – 4:00 pm
This schedule is ideal for leaders who thrive in overnight operations, enjoy 12‑hour shifts, and excel in weekend night shift leadership.
A Day in the Life…
As a Senior Operations Manager, you will:
Drive results tied to safety, quality, productivity, cost reduction, and overall warehouse performance
Lead, coach, and develop a team of ~7 Operations Managers and their supporting teams across multiple departments
Recruit, select, onboard, and train high‑performing leaders to strengthen our leadership pipeline and support succession planning
Use strong judgment and data‑driven decision‑making to solve complex operational challenges
Promote equity, consistency, and inclusion across the network
Meet financial expectations by managing budgets, monitoring variances, and initiating corrective actions
Drive KPI metrics, 4DX initiatives, operational scorecards, and continuous improvement projects
Partner with onsite and virtual operational support teams to test, pilot, and implement building‑wide solutions
Improve process efficiency, reduce waste, and support scalable operational performance
You Own This If You Have…
6+ years of experience in warehouse operations, distribution center leadership, or logistics management in a managerial capacity
Experience managing and developing managers in a high‑volume environment
Strong time‑management capabilities and the ability to prioritize in a fast‑paced operation
Proven success in leadership development, coaching, and supporting manager‑level growth
Deep knowledge of warehouse Key Performance Indicators (KPIs) and operational analytics
Demonstrated success managing projects, programs, and continuous improvement initiatives
Strong ability to interpret data and drive action based on improvement opportunities
Excellent verbal and written communication skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g
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