Program Manager, Legal (Hybrid, Seattle)

The Legal department at Nordstrom is looking for a detail-oriented and collaborative Program Manager to join the team and support the build-out and continuous improvement of our Legal Operations function. This role sits at the intersection of technology, process, and data. This Program Manager will be helping a high-performing in-house legal team work faster and smarter, and serve the business more effectively. If you thrive on solving operational problems, managing multiple workstreams, and partnering with cross-functional stakeholders, this is your opportunity to make a lasting impact. 

A day in the life… 

• Manage the day-to-day administration and optimization of legal and risk technology platforms, including the Risk Management Information System (RMIS) to ensure tools are configured, documented, and adopted across the team 

• Support intake, triage, and tracking of Legal Operations requests and projects, maintaining visibility into workstreams, owners, and timelines for leadership  

• Partner with Technology teams including Engineering, as well as Finance and Insurance, and outside vendors to coordinate system implementations, integrations, and process improvement initiatives from scoping through deployment. This may include launching RFPs, managing pilots and other tech driven initiatives for the department. 

• Own and maintain intranet sites such as Sharepoint, file share drives and other Nordstrom tools  

• Drive program management, project management and knowledge base via JIRA and Confluence 

• Develop and maintain standard operating procedures, knowledge base content, and training materials to drive consistency and self-service across the Legal department 

You own this if you have… 

• 5+ years of experience in legal operations and/or program management  

• Proficiency with Origami (RMIS), JIRA, Confluence and M365 suite 

• Demonstrated ability to manage multiple concurrent projects and priorities with strong attention to detail  

• Experience working with legal and risk technology tools such as CLM platforms, matter management systems, e-billing software, and/or legal AI tech 

• Strong analytical skills with experience interpreting data and producing clear, concise reports or dashboards for non-technical audiences 

• Excellent verbal and written communication skills, with the ability to partner effectively across Legal, Finance, IT, and other business functions 

• A Bachelor's degree in Business, Operations, Legal Studies, or a related field