Program Manager 2 - Operations COE - HYBRID

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join our newly formed Enterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom's top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve intentionally positioned this role to ensure the key rhythms and best practices are found and thoroughly tested within our Operations team as the team that leads from the front. We do this by creating connections across all functions across Operations, building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. This role will be responsible for building, maintaining, and progressing key partnerships throughout the Operations necessary to drive and support an atmosphere of continuous improvement and operational excellence leading Scaled Events (Nordstrom’s Anniversary sale and Holiday) and the Operations COE (Center of Excellence) Portfolio through the development of processes, tools and business rhythms in support of the Operations COE. 

As Program Manager 2 on the Enterprise Planning & Delivery Team, you will play a critical role flexing across the operations teams, enabling senior leaders and their teams to drive the business through the support of our advancing supply chain and operational practices. This specific role will also have an outsized responsibility for our most critical events of the year, Anniversary and Holiday. You will collaborate with key stakeholders across the enterprise to develop an approach and tactical actions that will strengthen our operational execution – focused on, but not limited to, program management elements. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills – both quantitative and qualitative. The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, and meeting with leaders and teams across operations. This position reports to the Senior Director, Enterprise Planning & Delivery.

A Day in the Life: 

• Develop and maintain program management best practices across the operations portfolio, including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms 

• Coordinate real-time decision-making across various stakeholder groups 

• Support ad hoc performance requests and deep dives 

• Identify and align on action items and prioritization for future events – rolling forward into the next phase of planning 

You Own This If You Have: 

• Bachelor’s degree in Supply Chain Operations, Business, or equivalent or work-related experience in supply chain operations, retail operations, or related discipline 

• 5+ years supply chain industry experience preferably in retail distribution or e-commerce fulfillment 

• 5+ years experience in Program and/or Portfolio Management with demonstrated outcomes on program governance, success measures and program management skills in merchandise, operations, engineering, stores, and technology projects 

• Strong interpersonal, verbal, and written communication skills 

• Ability to develop project plans and manage project execution 

• Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details 

• Proficiency in Excel and PowerPoint