Product Manager 2 - Stores Hardware Team (Hybrid - Seattle)

Stores are the tactical experience of Nordstrom brought to life.  From the service and fashion expertise of Nordstrom to the great brands at great prices in Nordstrom Rack, Nordstrom stores are a place where customers can find what they need to feel good and look their best.  

As a Product Manager 2 supporting the in-store hardware team, you’ll help discover and recommend devices to unlock the next generation of employee and customer experiences in-store.  Your daily partnership with the engineering teams supporting our in-store devices will ensure that we prioritize the work that drives the biggest impact to our customer and employee experiences in-store.  You’ll also work closely with other product managers, engineering teams, and business stakeholders to gather requirements to inform the next generation of hardware devices. 

The Product Manager 2 is a key member of the Nordstrom Product Management team, championing the employee and customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality, and programs for Nordstrom.  Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the portfolios in production, all while ensuring stakeholder alignment. 

A day in the life… 

• Develop product roadmaps and prioritize features and solutions based on feedback, competitive analysis, user experience, and business objectives 

• Establish and monitor metrics for defining success, including Objectives and Key Results (OKRs) and key performance indicators (KPIs) for the products 

• Prioritize features and develop quarterly priorities and annual backlog 

• Establish and execute tactical plans for delivery of key workstreams supporting the strategic roadmap  

• Assess feature/strategy value and success metrics in partnership with finance and business teams  

• Support tactical prioritization and ensure alignment across business and technical stakeholders  

• Support requirements definition inclusive of wireframes, process flows, user stories, and other supporting artifacts  

• Contribute and execute on the go-to-market strategy inclusive of UAT, Communication Strategy, Change Management Strategy, and post go-live validations  

• Support ongoing system health and performance by supporting key incident triage and ongoing health and maintenance initiatives  

• Partner with UX, Research, and Engineering on hardware solutions 

• Act as key point of contact for stakeholders, providing updates, gathering feedback, and fostering strong communication across teams 

You own this if you have… 

• 3+ years of product management or equivalent experience with technology, retail, or ecommerce company preferred 

• 3+ years of hardware specific experience in the retail or related industry.  Strong preference for candidates with experience combining both hardware solutions and software experiences at scale 

• Basic ability to define, measure, and analyze processes to identify improvement opportunities 

• Basic technical background and understanding of software development principles, including Agile development, and testing methodologies  

• Strong attention to detail 

• Strong sense of ownership and drive on deliverables with an intellectual curiosity to continuously learn and grow 

• Ability to build relationships cross-functionally with multiple teams from areas such as Hardware Asset Management, Support Engineering, and multiple software Engineering teams  

• Strong interpersonal, oral, and written communication skills including presenting to various levels within a matrixed organization 

• Experience working with internally built and 3rd party software solution providers, collaborating and influencing across diverse audiences