Product Manager 2 - Payments Experience (Hybrid - Seattle)

The Product Manager 2 is a key member of the Nordstrom Product Management team, championing payments infrastructure modernization through data-driven insights and delivery of critical capabilities that power Nordstrom’s payment ecosystem. Product Management at Nordstrom collaborates across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations to drive brand loyalty resulting in greater market share and improved financial performance. To accomplish this, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio, all while ensuring stakeholder alignment. 

As a Product Manager 2 within the Payments product team, you’ll play a critical role in executing our payments modernization strategy across Nordstrom’s payments infrastructure. This includes our Payment Orchestration Layer, payment provider integrations, and core payment processing capabilities across Nordstrom.com, NordstromRack.com, our iOS and Android apps, and in-store Point-of-Sale systems. 

A day in the life… 

• Shape and communicate a clear product vision and strategy for the payments domain, aligned with company goals and business priorities, with growing independence 

• Measure and monitor key performance indicators across payments capabilities and provide insights for continuous improvements and feature opportunities 

• Prioritize features and develop quarterly priorities and annual backlog, accounting for complexity, impact, and cohesion with organizational strategy 

• Collaborate with Engineering, Analytics, UX, and business stakeholders to drive the right payment capabilities at the right time 

• Lead payment provider integrations — including onboarding new acquirers, wallet integrations, and Buy Now Pay Later providers — coordinating across partner teams 

• Develop expertise in payment architecture and contribute to the design of our Payment Orchestration Layer (POL) strategy, including card-not-present capabilities and tender abstraction 

• Write technical requirements, user stories and acceptance criteria, influencing within your domain 

• Embed with the Engineering squad to drive development through day-to-day management of backlog, agile ceremonies, and feature releases 

• Design measurement plans and run experiments to validate payment optimizations, including approval rate improvements and fraud reduction 

• Stay current with payment industry trends, competitive landscape, and emerging technologies to identify strategic opportunities and inform roadmap decisions 

• Work with engineering and business to balance customer value and technical effort, complexity, and risk, with minimal support 

You own this if you have… 

• 3+ years of product management experience or equivalent, with transaction or payments experience preferred 

• Bachelor’s degree in Business, Math, Engineering, Computer Science, or equivalent experience 

• Familiarity with payment systems, payment processors, and/or payment orchestration; direct experience implementing payment providers (e.g., Braintree, Worldpay, Fiserv) a strong plus 

• Understanding of payment architecture concepts including tokenization, acquirer routing, card-not-present flows, and tender management 

• Solid technical background and understanding of software development principles, including Agile development and A/B testing methodologies 

• Ability to build and maintain cross-functional relationships with teams across Analytics, Engineering, UX, Finance, and Business 

• Strong verbal and written communication skills, including presenting to various levels within a matrixed organization 

• Proficient in data analysis and performance metrics; able to independently drive roadmap adjustments based on learnings 

• Strong critical thinking, analytical, and problem-solving skills 

• Outstanding organizational and time management skills