Personal Stylist Administrative Assistant - Washington Square

This role requires a highly organized, detail-oriented, and service-driven Styling Administrator to support the seamless execution of our styling operations. This role serves as the backbone of the Styling Lounge, ensuring all appointments, inventory, and administrative responsibilities are handled with precision and professionalism. The ideal admin will be proactive, efficient, and committed to delivering a world-class client and stylist experience.

Key Responsibilities:
Appointment Management:
Coordinate and schedule all online and in-store styling appointments, including responding to requests from CRC, SPM, ASM, and marketing/event/PR teams. Send Outlook calendar invites and manage all BLVD appointment statuses (confirmed, arrived, completed).

Styling Lounge Operations:
Maintain the cleanliness and organization of the styling lounge, including fitting rooms, COG closets, alterations, and stylist holds. Ensure all supplies are fully stocked and properly labeled.

Alterations & Inventory Support:
Manage daily pickup and drop-off of alterations. File completed alterations by stylist for timely client outreach. Maintain COG organization by alphabetical order and tag color (Green – 1 week, Yellow – 2 weeks, Red – 1 month+).

Stylist Support & Accountability:
Ensure stylists maintain accurate holds in PB. Remove expired holds and support stylists during appointments as needed. Check in and out daily with the SPM for daily action items and updates.

Customer Experience:
Professionally greet all clients upon arrival and promptly notify their stylist. Answer all phone calls within three rings and ensure the lounge always reflects a polished, welcoming environment.

Event & Lounge Setup:
Coordinate the setup and takedown of PK sessions in Room 6, including TV, seating, and presentation materials. Support all events held in the styling lounge as needed.
Shipping:
Pack and ship all client packages accurately and on time. Provide FedEx tracking to stylists and ensure packages are placed on the pallet before the daily cutoff.

General Support:
Order and restock water in collaboration with store admin. Ensure all fitting rooms are clear and store opening ready at open and close. Communicate with stylists and leadership regarding any outstanding merchandise.
 

Standard’ Physical Requirements –

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.  
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds [Stock/Logistics Only]
   

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.50 - $25.00 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf