Manager - Service Experience - The Gallery at Westbury Plaza Rack

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.  

A day in the life… 

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards 

• Recruit, hire, train, develop and motivate your team – their success is your success 

• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales 

• Create a solid business plan that enables your team to work together to meet service and sales goals 

• Support the success of your department by driving continuous improvements

You own this if you have… 

• For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred

• For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred

• 1+ years of successful retail management experience 

• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders

• Exceptional customer service skills and a passion to inspire others to deliver outstanding service

• Dynamic leadership skills and a proven ability to motivate and develop future leaders

• A proven track record of using key metrics to identify opportunities and drive business

• Effective communication skills

• The ability to work a flexible schedule based on business needs, including evenings and weekends